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A to Z
A to Z

We are at at your service 24/7 to make your stay as comfortable and enjoyable as possible. Just tell us what you need and we’ll do our best to assist you!

Adaptors / Chargers
Adaptors are available at reception in exchange for a deposit of CHF 10.00.

Children under the age of three stay for free if you do not request an extra bed.

Dependent on availability, we can arrange for a babysitter so you can enjoy some grown-up time. Just ask at reception.

Emergency exit
The emergency exits are indicated on each floor and on a security plan in your room.

First aid
In case of an emergency, contact the reception desk by dialling 91 or call the police at 0-117 or the fire brigade at 0-118. For minor injuries, like cuts and bruises, you can find a first aid kit at reception.

All our rooms come with free wireless Internet connection. Ask at reception for the username and password.

Iron and ironing board
An iron and ironing board are available for use during your stay. Just ask at reception for assistance!

Make the most of Mona and Montreux! Bikes or stand-up paddleboards can be rented for free at reception.

Your minibar free of charge ! 

Our newspapers are free to read in the lobby of the hotel.

Pillows / Blankets
For your comfort, we offer softer and harder pillows. The housekeeping or the front desk team is at your disposal if you would like to switch them.

Personal care products
Forgot something? Don’t worry! We provide care products, like toothbrushes, razors, and shower caps, on request at reception.

We are at your service 24 hours a day. Just dial the number 91!

Room keys
Don’t take your keys, please! When you leave Mona, drop them at reception.

Sewing work
Button popped off? Or a hem came loose? We can do light and quick mending internally upon request and availability.

Wake up calls
If you would like to organise a wake-up call, please let us know at reception the evening before.

• Keep calm
• Close the windows
• Check the emergency exit map which is behind your room door
• Close the door when leaving your room
• Fire extinguishers are located on each floor
• Do not use the elevators
• Leave the building by the emergency exits
• Follow staff instructions








Arrival / Departure:
Rooms are ready at 3 p.m. on the day of check-in.
Check-out is at 12 p.m.
A late check-out at 3 p.m. is available upon request for an additional payment of CHF 50.00.

Credit cards
We accept American Express, Euro-/ MasterCard, Diners Club, Visa Card, JCB, Postcard and Maestro.

Dry cleaner’s
Get clean laundry in 24 hours and without having to lift a finger! Our dry cleaner’s are not available on weekends and bank holidays.

In need of Swiss francs? We can exchange the following currencies at reception: EUR, GBP, USD.

Fitness studio & spa
Our fitness studio is open from 6 a.m. to 11 p.m. The sauna and hammam are open from 3 p.m. to 10 p.m. – or earlier upon request. Just give us 30 minutes to get it ready for you.

Ice cubes
You can get ice cubes on the 8th floor in the microwave room, or ask room service to bring some with your food.

Bring your laundry to reception before 9 a.m. and we will have it back to you that same evening – except for weekends and bank holidays.

Luggage deposit
Room not ready yet? Or you already checked out but still want to see more of Montreux? Leave your luggage with us at reception until it’s time. Our secure baggage drop is available 24 hours. At reception, we can also arrange for a paid transfer if you prefer.

Find it on the 8th floor in the Microwave room. It’s free to use!

Please settle your bill before 12 p.m. at the reception.

Our underground garage is accessible 24 hours a day for a charge of CHF 25.00 a night.
Please note, Mona does not take responsibility for any thefts or damages caused to your vehicle.

Restaurants – Breakfast
Monday to Fridays, the breakfast buffet is served at Bel Horizon from 07:00 a.m. to 10:00 a.m. On weekends, you can grab a bite from 7:00 a.m. to 10:30 a.m.
Craving breakfast in bed? Room service breakfast is available from 07:00 a.m. to 10:00 a.m.
The Restaurant Le Safran and our Bar are open from 10:00 a.m. to 10:00 p.m.

Please use the safe in your room!
Mona is not responsible for valuables, which are not locked away.

Telephone (internal calls)
Calling from one room to another? If the room you are calling is under 100, dial 2 and then the room number.
If the room you are calling is over 100, only dial the room number to call.
(Example: room 93 = 293 – Room 102 = 102)

Here are some useful telephone numbers
Calling outside the hotel? Dial 0 and then the full number.
Geneva Airport: 0900 571 500
Reception: 91
Room service breakfast: 531
Room service dinner & lunch: 530
Taxi: 021 963 63 63
Police: 0-117
Ambulance or Urgent Medical Aid: 0-144
Fire brigade: 0-118